Privacy Policy

When you visit the Site, our web server will capture your IP address, the time and duration of your visit, and the pages on the Site that you visit. It may also collect information about your browser, device (including your mobile device), location and other information of the type collected by web servers generally. We use cookies to identify your browser and device to your activity on the Site.

We may use third party web analytics tools and our own AI systems to capture information about your use of the Site and our services, such as user interactions and communication patterns. For example, we may use Google Analytics, AI processing tools, or other similar technologies. The providers of these tools may capture data about your activity on our Site, via cookies and other techniques.

We may ask you to volunteer information about yourself using the Site. For example, we may ask you to provide your name, email address, company name, and general information about your interest in our services. Your submission of this type of information as a visitor on the Site is not required.

When using our services, our AI agents process communications sent through various channels (email, text, calls). This processing is done to provide our core services and is governed by our service agreement with our customers.

If you arrive at our site by clicking on an advertisement or content published by a third party, that third party may provide information to us about your activity on their site. For example, we may use Google AdWords or other third party advertisers, or may sponsor links on other third party sites.

If you register for our Services, we may combine information we collect about you as a Site visitor with the information we collect about you as a Service user, including personal data.

We use the personal data we collect from Site visitors as follows:

1. To improve our website and services based on user feedback and interaction patterns
2. To train and improve our AI systems for better service delivery
3. To administer contests, promotions, surveys or other site features
4. To send periodic emails about our services and company updates
5. To provide customer support and service optimization
   

We will not use or process your personal data for purposes that are not compatible with the original purpose of collection as described in this Privacy Policy, or as subsequently authorized by you.

We implement industry-standard security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Compliance with relevant security standards and regulations

We do not sell, trade, or otherwise transfer your personal data to outside parties except as follows:

1. To trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
2. When required to comply with legal obligations or enforce our Site policies
3. To protect our rights, property, or safety, or the rights, property, or safety of others
4. In connection with a potential business transaction (e.g., merger or acquisition), subject to appropriate confidentiality agreements

Our services include AI-powered features that process communications and make automated decisions. We implement appropriate safeguards for this processing, including:

• Human oversight of AI systems
• Regular accuracy and bias testing
• Clear documentation of automated processes
• Options for human review of significant decisions

We use cookies and similar technologies to improve user experience and service delivery. You can configure your browser to manage or block cookies, though this may impact service functionality.

We do not knowingly collect information from anyone under 13 years of age. Our services are directed to business users and medical device industry professionals.

Depending on your location, you may have certain rights regarding your personal data, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing

We reserve the right to update this Privacy Policy. Material changes will be communicated to users through the Site or direct notification.

For privacy-related concerns or complaints, please contact us at hello@getdeviceflow.com. We will respond promptly and cooperate with relevant regulatory authorities to resolve any complaints.